Quick and easy, via our AI chatbot within the LAB
But here's the thing... the more info you give us upfront, the faster we fix it. No back-and-forth. No delays.
Include ALL of this in your support request:
Field | What to Include |
Full Name | Your name |
Email Address | The email you used to sign up to Lab |
Campaign ID | If the issue is campaign-specific |
Issue | Clear description of what's happening |
Expected Result | What should be happening instead |
Device | Windows / Mac / Phone |
Browser | Chrome, Safari, Firefox, etc. |
Screenshot | If applicable |
Loom Video | Preferred over screenshots! |
What have you tried? | Log out/in, incognito mode, different browser, phone hotspot |
Why Loom? A quick screen recording shows us exactly what you're seeing. Way better than trying to describe it. Record your screen, show us the issue, done.
Missing info = delayed response. We'll need to follow up to gather details. Help us help you faster!