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Need quick help? Use our chatbot to answer questions or to create support requests.
Pro tip: Use our support request template (below) to get faster responses!
Field | What to Include |
Full Name | Your name |
Email Address | The email you used to sign up to Lab |
Campaign ID | If the issue is campaign-specific |
Issue | Clear description of what's happening |
Expected Result | What should be happening instead |
Device | Windows / Mac / Phone |
Browser | Chrome, Safari, Firefox, etc. |
Screenshot | If applicable |
Loom Video | Preferred over screenshots! |
What have you tried? | Log out/in, incognito mode, different browser, phone hotspot |