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What kind of support do you offer?

Platform & Subscription - Support

Updated over a month ago

We've got your back! Mastermind clients get personalised support for setup, integrations, troubleshooting... all of it. We also offer Done With You service for all Enterprise software users. Contact us to to discuss upgrading your package

Need quick help? Use our chatbot to answer questions or to create support requests.

Pro tip: Use our support request template (below) to get faster responses!

Field

What to Include

Full Name

Your name

Email Address

The email you used to sign up to Lab

Campaign ID

If the issue is campaign-specific

Issue

Clear description of what's happening

Expected Result

What should be happening instead

Device

Windows / Mac / Phone

Browser

Chrome, Safari, Firefox, etc.

Screenshot

If applicable

Loom Video

Preferred over screenshots!

What have you tried?

Log out/in, incognito mode, different browser, phone hotspot

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