Video walkthrough
▶ Watch it on Loom
Step By Step
Click the support icon
Once you’re logged in, click the round chat icon in the bottom right corner of the screen.
The support icon sits in the bottom right corner of every page.
Choose how you want help
The support chat opens with two options:
✓Talk to Chatbot (instant). Ask your question in plain language. The AI chatbot searches our FAQs and how-to articles and answers in a conversation. We update these articles often.
✓Create a Ticket (up to 48 hours). Send your issue to the support team. The chat walks you through it. Give as much detail as you can, including screenshots or a screen recording.
Pick the chatbot for a quick answer, or a ticket when you need the team.
Find your past conversations
Click the arrow in the top left corner of the chat window to open Messages. You’ll see all your previous chats and tickets. Click any one to reopen it.
To start a new conversation, click Ask a question. This takes you back to the screen from step 2.
The Messages tab keeps a history of every conversation.
Browse help articles
Click Help at the bottom of the chat window to read our articles directly.
✓Search: type a keyword, such as “Lead Hacker”, into the search bar.
✓Browse: open a collection: Lead Hacker FAQs, LAB FAQs, or Whitelabel (for white label clients).
Search by keyword or open the collection that matches your question.
Quick Guide for Which Option to Use
You want a quick answer
Talk to the chatbot. It answers instantly using our help articles.
You’d rather read it yourself
Go to Help and search or browse the articles.
Something isn’t working or the chatbot can’t help
Create a ticket. Include screenshots or a screen recording so the team can help faster. Expect a reply within 48 hours.