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Why isn't my campaign running?

Technical & Troubleshooting - Campaign not running

Updated over a month ago

Don't panic! Check these first:

  1. Global balance low? Dashboard > check your funds

  2. No payment method? Dashboard > Manage > Add one

  3. Credit card failed? The play button will disappear if your card has failed. Update your payment method.

  4. Auto top-up disabled? Make sure your wallet is set to auto-top-up for continuous service.

  5. Web embed code missing? Make sure it's in your website header

Most issues are one of these. Easy fixes!

Other quick checks:

  • Try a different network (phone hotspot)

  • Disable VPN

  • Check firewall/security software

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